Sounds like the average television commercial – doesn’t it?

high school studentI did a seminar recently for a group of high school seniors. I was told they were not necessarily underachievers, but had no firm plans after graduation. Some had thought about college, a job or the military, but most seemed only interested in hanging around waiting for something to happen. The common thread was a strong case of “Senioritis” and a short attention span for remaining school requirements.

The teacher that sponsored the seminar told me previous speakers had used the standard follow your dreams advice and ended up with a group of bored and distracted students. They had heard the same message since preschool days watching Barney and Friends, and he was concerned it didn’t say enough about what they would encounter in the real world.

Even though I don’t wear a purple dinosaur outfit, I’m the last person to discourage anyone from following their dreams. But the reality of the real world is not everyone will win The Voice or have their idea bankrolled on Shark Tank. My assignment that day was to keep the students interested and involved in my seminar on communication skills and share practical real world advice.

But as usual, I also had my own agenda…

Everyone has a talent and a desire for something. It may not even involve becoming The Voice or the next Bill Gates. But whatever it might be, it doesn’t have much of a chance becoming a reality by “hanging around waiting for something to happen.”

Groucho 2

The Wacky Professor

Lucky for me, the seminar was in the school’s library. So I opened with a very effective follow your dreams message by pulling two of my books from the shelf. It got their attention. Then to hold their attention (staring at book covers for more than ten seconds is not as interesting as checking text messages for most high school students), I turned the attention to them.

I asked about their personal interests.

With this particular group of students, no one said a word about math, science or history. They talked about music, poetry, fashion and art. And when they expressed their ideas, the enthusiasm was obvious. They wanted to talk about it and involve the others. I imagined it was quite different than their normal participation in math, science or history classes.

So I took it a step further and asked for two volunteers. Most of them raised their hands (probably unlike during the classes mentioned above), but since we had a limited amount of time until the class bell, we could only go with two.

One was a girl into fashion and the other a boy who played guitar.

I told the girl she was going to tell us about her favorite sweater. With the boy, we wanted to know about his dream guitar. Then I gave them a quick assignment. I asked each to write down twothoughts about their item. I wanted to know:

  1. How owning the item it made them feel and…
  2. How owning the same item could make someone else feel.

Then they would each talk about their item in a way that would convince the other students they HAD to have either the sweater or the guitar.

Sounds like a sales pitch – doesn’t it?

Then I borrowed an exercise from my stand-up comedy workshops. I told them to imagine we were at a party. All their friends had told interesting and funny stories – and now it was their chance to talk. How would they tell us about their item in a creative way that would express their feelings AND make us laugh?

This is similar to an audience participation game I use at conferences with business people and educators looking to improve their communication skills. In a nutshell, the idea is to make your message more effective while using creative and humorous enhancements to keep it interesting.

Guitar PlayerIf I could, for my next business conference seminar I’d bring these students with me, take a seat in the audience and let them talk. She basically told the other girls how great they would look in her sweater and how, of course, they would attract more boys. He told the guys how they could look like rock stars with his dream guitar and of course, attract more girls.

Sounds like the average television commercial – doesn’t it?

Yes, they were a lot goofier (for lack of a better term) than you’d expect during a real business world sales pitch or networking opportunity. But the end result was the same.

* They held our attention by delivering their message in a way we found very entertaining and memorable.

Sounds like the average television commercial – doesn’t it?

In this case it was using creativity and humor to express and share their interests. In the case of high school students, their interests are what could determine future careers. For others in the real business world already pursuing careers, looking to expand or even make a change, better communication leads to better opportunities. The real world is competitive and to stand out from the competition you must know how to express yourself in a productive and interesting way.

Sounds like the average television commercial – doesn’t it?

Better communication leads to better opportunities. And along with that purple dinosaur, I’m not going to tell anyone they shouldn’t try to make their dreams come true. Sometimes it all depends on how you communicate them.

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Comment? Please use the form below. In the meantime, thanks for reading and as always – keep laughing!

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Dave Schwensen has designed and instructs university courses in communications and presentation skills. He is an author, speaker, trainer, and nationally recognized humor and comedy coach. For information about training seminars and keynotes for your next event or conference visit www.TalkingForSuccess.com

For Dave’s author page on Amazon.com CLICK HERE.

Copyright 2017 – North Shore Publishing

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The secret to customer service, teamwork and networking

I thought the above title would grab your attention. It could be interesting, entertaining, and maybe (if you know my background) even humorous. You won’t know for sure unless you continue reading.

So… what is the secret to great customer service, productive teamwork and successful networking?

aie6gdGi4A study released in the journal Psychological Science found meaningful conversations (actual talking between people) increased productivity and the happiness factor – which is a guaranteed way (the secret!) to improve customer service, teamwork and networking.

Psychologists at the University of Arizona in Tucson and Washington University in St. Louis have finally discovered what some of us have known for years:

Small talk doesn’t cut it.

Here’s what researchers did to learn about the importance of strong conversational skills. They had volunteers complete personality and well-being assessments. Then over the next four days the volunteers wore recording devices that recorded 30 seconds of sound every 12 minutes. After sifting through 20,000 recordings, the researchers put the conversations into two groups: trivial or substantial.

two-groups-of-peopleSort of like what we do every time we’re talking with someone – right?!

They concluded that the most productive and satisfied (there’s the happiness factor again) participants spent 25% less time alone and dealing with trivial conversations – and 70% more time having substantive conversations. Researchers suggest meaningful conversations breed stronger interactions.

So let me ask you a few questions:

  • Do you want to improve customer service?
  • Do you want to increase productivity through team-building?
  • Do you want to build your client base by networking?
  • Do you want to increase sales?

This is only a guess, but I would say you answered “YES” to all of the above questions. And the answer (again, the secret) is to have more conversations your listeners will relate to and therefore, listen to and remember.

In a nutshell, here’s a winning technique:

  • Keep them interested
  • Entertain them
  • Humor them

The idea is to involve your listener by building an immediate relationship through common interests or experiences. The result should help you stand out from someone who doesn’t.

In other words – they’ll remember you.

people-laughingAs an example, in my keynotes and training seminars, I rely a lot on audience participation. Not that I don’t have a lot to say (I do!) but it’s good to build interaction and keep everyone involved. I mean seriously, who really wants to just sit there and listen to someone lecture for an hour or more? I’ll admit there are speakers who can hold our attention for a good length of time and get paid TONS of money to do it. But I’m sure we all have memories of long-winded instructors at school or group leaders at work that… well, I’m getting bored just writing about them.

If a topic isn’t presented in a way that will hold your interest, chances are it will be an hour of your life that is hard to describe to someone else:

Bored You: “Yes, we had a speaker. He talked about… something… (Insert sounds of yawning or snoring).

Interested You: “Yes, we had a speaker. He was very entertaining. Here’s what he talked about… (Insert sounds of fireworks and cheering crowds).

As any good speaker or trainer will tell you, keeping an audience’s attention is not much different than doing the same during a one-on-one conversation. The goal is to keep the listener interested in what you are saying. And a good way to do that in today’s high-speed techno society is to include an enhancing dose of personal creativity to make your informative or ice-breaking conversations entertaining and when appropriate (and always politically correct) humorous.

Informative and entertaining conversations are always memorable. It’s a winning technique in customer service, team-building and networking.

My goal as a communications trainer is NOT to change your message, but to enhance the way it is delivered. Even the psychologists agree:

Small talk doesn’t cut it.

Employ these enhancements and your conversations will not only be heard – but also listened to and remembered.

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Comment? Please use the form below. In the meantime, thanks for reading and as always – keep laughing!

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Dave Schwensen is a nationally recognized comedy coach and author of six books including How To Be A Working Comic. He has designed and instructs university courses in communications and presentation skills. Dave is a keynote speaker and training seminar leader (for your next event!) and CILC Pinnacle Award Winner for video conferences on communication skills, comedy and pop culture.

For Dave’s author page on Amazon.com CLICK HERE.

For information about scheduling Dave’s training seminar or interactive keynote for your next event, or for any comments please use the contact form below or send an email to dave@davepresents.com

Copyright 2017 – North Shore Publishing

Think you know everything?

As you know, I believe in the value of communicating with a healthy dose of humor and creativity. So keeping that in mind, here’s a personal favorite from my newspaper humor column, Something To Laugh About

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I don’t admit to knowing everything, unless I’m talked into a corner and the person who steered me into that awkward position wants facts:

Just because I know,” is a standard answer. Obviously I consider it to be a pretty good one, because I’ve been using it since I was three years old.

This reply doesn’t work too well in our house, especially when I use it in front of my wife Debbie. I still won’t admit to knowing everything, but I’ve occasionally claimed to know a little bit about everything. Our kids might buy it if I use big words and talk convincingly, but Debbie refuses to go along. When I corner her about how she can be so sure that I’m not an undiscovered genius, she has a standard answer to back up her superior intelligence:

“Just because I know.”

For the average guy, that answer would be enough. For Debbie, it’s only a beginning.

Earlier this week I received an email from my wife testing my know-it-all attitude. I won’t discuss how the Internet has changed ways the world and even married couples communicate (she was only in a room down the hall), but her method of communication didn’t allow me to give a verbal response – not to mention my standard answer – without leaving my comfortable office chair or trying to shout through walls.

It’s just as well though, because my standard answer wouldn’t work anyway.

She must have been having a cyberspace discussion with some of her friends about know-it-all husbands since it was forwarded to a few addresses I recognized. Plus the subject line was something I’m sure we’ve all heard before…

“You think you know everything?”

I used to think so, but not anymore…

* Every day more money is printed for Monopoly than the U.S. Treasury

* Men can read smaller print; women can hear better.

* Coca-Cola was originally green.

* It’s impossible to lick your elbow.

* The state with the highest percentage of people who walk to work: Alaska.

* The percentage of Africa that is wilderness: 28 percent.

* The average number of people airborne over the U.S. at any hour: 61,000

* Intelligent people have more zinc and copper in their hair.

* The world’s youngest parents were 8 and 9 and lived in China in 1910.

* The youngest Pope was 11 years old.

* The first novel ever written on a typewriter: Tom Sawyer

* San Francisco cable cars are the only mobile national monuments.

* Each king in a deck of playing cards represents a great king from history:

  • Spades – King David
  • Hearts – Charlemagne
  • Clubs – Alexander The Great
  • Diamonds – Julius Caesar

* 111,111,111 x 111,111,111 = 12,345,678,987,654,321

* If a statue in the park of a person on a horse has both front legs in the air, the person died in battle. If the horse has one front leg in the air, the person died as a result of wounds received in battle. If the horse has all four legs on the ground, the person died of natural causes.

* Only two people signed The Declaration Of Independence on July 4th – John Hancock and Charles Thompson. Most of the others signed on August 2nd, but the last signature wasn’t added until five years later.

* Hershey’s Kisses were named because the machine that makes them looks like it’s kissing the conveyor belt.

* Half of all Americans live within 50 miles of their birthplace.

* Most boat owners name their boats. The most popular name requested? Obession.

* If you were to spell out numbers, how far would you have to go until finding the letter A? One thousand.

* What do bulletproof vests, fire escapes, windshield wipers and laser printers have in common? They were all invented by women.

* What is the only food that doesn’t spoil? Honey.

* What trivia fact about Mel Blanc (voice of Bugs Bunny) is the most ironic? He was allergic to carrots.

* What is an activity performed by 40 percent of all people at a party? Snoop in your medicine cabinet.

* It was the practice in Babylon 4,000 years ago that for a month after the wedding, the bride’s father would supply his son-in-law with all the mead he could drink. Mead is a honey beer and because their calendar was lunar based, this period was called the honey month – known today as the honeymoon.

* In Scotland, a new game was invented. It was entitled Gentlemen Only, Ladies Forbidden – and the word “golf” entered into the English language.

And finally…

* At least 75 percent of people who read this will try to lick their elbow.

Musical interlude: Won’t Get Fooled Again by The Who (at least I hope not!)

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Dave Schwensen has designed and instructs university courses in communications and presentation skills. He is an author, speaker, trainer, consultant, nationally-recognized comedy coach, and CILC Pinnacle Award Winner for video conferences. For information about scheduling Dave’s interactive training programs and breakout sessions for your next event, visit www.TalkingForSuccess.com

For Dave’s author page on Amazon.com CLICK HERE.

Have a comment or need more information? Please use the contact form below – I’d love to hear from you.

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